Return & Exchange Policy

Effective Date: August 2025

At Crafted Mahjong™, each tile set is designed, assembled, and packaged with care in small batches. Due to the custom nature of our products, please review the following policies before placing your order:

1. All Sales Are Final

Because our tile sets are handcrafted in limited quantities, we do not accept returns or exchanges. This helps us maintain quality and consistency for every customer.

2. Damaged or Incorrect Items

If your order arrives damaged or if we made a packing mistake, we’ll make it right. Please contact us within 7 days of delivery at craftedmahjong@gmail.com with:

- A photo of the damage or incorrect item

- Your order number

- A short description of the issue

We’ll replace the affected item or set at no additional cost to you.

3. Variations and Color Accuracy

Each set is hand-detailed and may include slight variations in engraving, color, or finish. Additionally, colors may appear differently on screens due to display settings. These are not considered defects.